Returns, Refunds & Exchanges Policy

Our Commitment

At AB Bolts, we’re committed to providing quality products and fair outcomes for our customers.

This policy operates in addition to your rights under the Australian Consumer Law (ACL).

1. YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

• A replacement or refund for a major failure

• Compensation for any other reasonably foreseeable loss or damage

• Have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure

A product is considered to have a major failure if it:

• Would not have been purchased had the issue been known

• Is unsafe

• Is significantly different from its description or sample

• Does not do what it is supposed to do and cannot be easily fixed

If a failure is not major, we will repair or replace the item within a reasonable timeframe.

2. CHANGE OF MIND RETURNS

Retail Customers

We offer change of mind returns within 14 days of purchase on full-priced items only, provided that:

• A valid receipt or invoice is provided

• Goods are unused, in original packaging, and in re-saleable condition

Returns may be:

• Refunded to the original payment method, or

• Issued as a store credit (at management discretion)

Please note:

• No receipt or invoice = no return

• Clearance, sale, or discounted items are not eligible for return

• Returns outside the 14-day period will not be accepted

Special Order / Non-Stock Items (Retail)

For specialised or supplier-ordered products:

• A 15% restocking fee applies

• Any supplier return freight charges will be charged to the customer

3. TRADE / ACCOUNT CUSTOMERS

• A valid invoice must be provided for all returns

• Returns are subject to approval

For approved returns:

• A 15% restocking fee applies to all returned goods

• Goods must be unused and in original packaging

• Any supplier return freight charges will be charged to the customer where applicable

Note: Bulk/commercial quantities are generally not eligible for change of mind returns.

4. NON-RETURNABLE ITEMS

We do not accept returns for:

• Used, damaged, or non-resaleable goods

• Items outside the return period

• Custom-made, cut-to-size, or modified products

• Clearance or run-out items

5. FAULTY OR INCORRECT GOODS

If goods are:

• Faulty

• Incorrectly supplied

• Not fit for purpose

Please notify us within 14 days of purchase and provide a valid receipt or invoice.

We will provide a repair, replacement, or refund in accordance with Australian Consumer Law.

6. PROOF OF PURCHASE & REFUND METHOD

• A valid receipt or invoice is required for all returns

• Refunds will be processed via the original payment method where possible