Returns, Refunds & Exchanges Policy

At AB. Bolts, we are committed to providing quality products and fair outcomes for our customers.

This policy operates in addition to your rights under the Australian Consumer Law.

Change of Mind Returns – Retail Customers

We offer change of mind returns within 28 days of purchase on full-priced items, provided that:

• A valid receipt or invoice is provided
• Goods are unused, in original packaging, and in resaleable condition

Approved returns must be refunded to the original payment method.

Please note:

• Clearance, sale, and discounted items are not eligible for return
• Returns outside the 28-day period will not be accepted
• No receipt or invoice = no return

Non-Stock Items

For specialised or supplier-ordered products:

• A 15% restocking fee applies
• Any supplier return freight charges will be passed on to the customer

Change of Mind Returns – Account Customers

• A valid invoice must be provided for all returns
• Returns are subject to approval
• Goods must be unused and in original packaging

For approved returns:

• A 15% restocking fee applies
• Supplier return freight charges may apply where applicable

Please note that bulk or commercial quantities are generally not eligible for change of mind returns.

Non-Returnable Items

We do not accept returns for:

• Used, damaged, or non-resaleable goods
• Custom-made, cut-to-size, or modified products
• Clearance or discounted items
• Items outside the applicable return period

Faulty, Incorrect or Damaged Goods

If you believe goods are faulty, damaged, incorrectly supplied, or not fit for purpose, please contact us as soon as reasonably possible and provide proof of purchase.

Where required under Australian Consumer Law, we will provide a repair, replacement, or refund.